Mahindra & Mahindra artificial intelligence bots to detect employees’ mood

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Mahindra and Mahindra will soon use bots to assess employees’ feelings, according to a report by The Economic Times.

People working at Mahindra & Mahindra will have a bot popping up on their computer screens, making random conversations on different topics. Based on their response, the bot will gauge their feelings and if someone is found feeling unhappy, it would nudge managers to talk to the person.

The company is piloting a programme that uses artificial intelligence (AI) to detect employees’ moods, a top executive said. Called a ‘mood-o-meter’, the AI-powered system will engage with employees throughout the day, asking questions such as “How are you feeling?” and “What is making you feel low?” etc… This program will nudge managers to have a conversation with an employee if he or she is feeling unhappy.

Mood-o-meter captures the expression of the employees every time he or she uses the system and consolidates the information from all employees daily to create an engagement score, which reflects the mood of the overall workforce. The engagement score can either raise an alarm or hint at some positive action for us.

Tech Mahindra, a part of the Mahindra group of companies, introduced similar technology at its Noida Special Economic Zone (SEZ). Tech Mahindra K2 introduced K2, a human resource (HR) Humanoid, which the company says will aid employee engagement.

The move comes at a time when personal experience is emerging crucial for an employee’s long-term association with an organisation, and when global organisations increasingly use AI and real-time analytics in their HR operations. The use of AI in human resources is becoming increasingly prominent in India, especially in the recruitment process but the use of AI in gauging employee morale is still in the early stages.

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