5 Technology trends shaping the future of work in 2020: DXC Technology

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Five technology trends are poised to transform the future of work beginning in 2020, DXC Technology announced as part of an annual forecast. Dan Hushon, Senior Vice President, and Chief Technology Officer, DXC identified five technology-driven trends for the future of work in 2020 and beyond:

1. AI redefines professional services

The pervasive use of AI and ML in business is revolutionizing professions such as legal, accounting, healthcare and education by democratizing access to data and expert services. AI is extending customization and personalized services to a broad base of customers through low-cost intelligent agents. Additionally, AI benefits professionals in their decision-making because it can provide new insights, manage information overload and reduce human error. 

Hushon noted that while AI and ML democratize professional services, organizations should stay vigilant to guard against the potential loss of critical skills while using increasingly sophisticated, AI-powered decision support systems.

“As these decision-support systems become more sophisticated, businesses need to continue to build critical skills in organizations,” said Hushon. “Additionally, enterprises should protect against unintended consequences by training people to quickly detect and correct improper bias or unsafe behavior from AI. Overall, AI will illuminate intelligence hidden in systems, empower consumers and complement professional expertise.”

2. Design thinking shifts from IT services for people to IT services for machines

The thinking behind systems design is shifting as IT services are increasingly being built for machine-to-machine interaction, and as processing moves closer to where data resides. This will further expand “The Matrix” – the pervasive, intelligent IT infrastructure beyond the cloud that includes edge computing, internet of things (IoT) platforms, machine intelligence, augmented reality/virtual reality and more. It will usher in new design choices and transformational architectures, and push companies to more aggressively pursue IT modernization.

“Microprocessors capable of decisions in nanoseconds, stream and batch processing architectures and analytics moving to the network edge (where the data is) – all of this will enable enterprises to make better, faster, data-driven decisions more cost-effectively,” Hushon added.

3. Data’s value increases in ecosystems

Enterprises are pooling data in ecosystems to achieve outcomes that benefit both the individual and the enterprise. Data ecosystems will flourish as they adopt trust mechanisms that validate an individual’s right-to-share and an enterprise’s right-to-consume data. Self-sovereign identity standards and blockchain-based consent with trading partners, for example, are helping to facilitate responsible data sharing and drive the rapid growth of data exchanges.

“As these capabilities become more pervasive, manufacturers, service providers and consumers will be more willing to share data in exchanges and ecosystems,” Hushon explains. “In turn, CEOs will seek to identify and pursue ecosystem-centric business models and trading partners that deploy trusted and compliant data-sharing practices.”

4. Teams, not superstars, are the high performers

In 2020, companies will recognize that achieving their full potential means developing and nurturing a network of high-performing, interconnected teams consisting of multidimensional individuals, rather than siloed groups of single superstars.

Enterprises will restructure to expand team linkages across the organization. The shift from superstar individuals to high-performing teams will require new strategies for talent acquisition and development.

According to Hushon, “Enterprises will put greater emphasis on communication, adaptability and decision-making empowerment; double-deep expertise in business and technology; and collaboration tools that promote productivity and learning.”

5. New wave of tech-savvy leaders accelerates business transformation

A shift in business leadership will gain momentum in 2020 as technology-driven markets proliferate and new leaders advocate for technologies that can improve enterprise speed, agility, productivity, and innovation advantage.

“Emerging technology evangelists will work at the CXO level to shape digital strategy. At the same time, they will spearhead major initiatives with smart products, mergers and acquisitions, intellectual property development and learning initiatives for accelerated business transformations, value, and outcomes,” Hushon concludes.

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