Global Capability Centers (GCCs) are undergoing a significant transformation, evolving beyond their traditional IT functions to focus on innovation and strategic capabilities.
This shift is driving a surge in hiring for specialized tech roles and domain experts, as GCCs aim to enhance their value proposition and contribute more strategically to their parent organizations.
Initially established as cost-efficient outposts handling back-office functions and IT support, GCCs have now become strategic hubs of innovation.
They are driving business value through technology, research, and digital services.
This evolution is a response to the rapidly changing global business landscape, where operational efficiency alone is no longer sufficient.
Parent companies now demand state-of-the-art product innovation, automation, and customer experience enhancements from their GCCs.
While the shift towards specialized tech roles presents numerous opportunities, it also comes with challenges.
Talent saturation, salary inflation, and infrastructural demands are some of the issues GCCs must navigate.
To thrive in this dynamic landscape, GCCs require leaders with a unique blend of intrapreneurial and entrepreneurial skills.
These leaders must navigate complex business and technology domains, influence stakeholders, and build strong cross-functional relationships.
Focus on Specialized Tech Roles Beyond IT Services
As GCCs mature, they are increasingly hiring for specialized tech roles and domain experts.
For instance, BFSI (Banking, Financial Services, and Insurance) GCCs are recruiting for roles in AI-driven fraud detection and regulatory technology.
They are also hiring for positions in quantitative analysis, blockchain development, and cybersecurity.
Healthcare and life sciences GCCs are focusing on skills in AI-driven diagnostics, medical imaging, predictive analytics for clinical trials, bioinformatics, and natural language processing for electronic health records.
More than 30% of new roles in mature GCCs require a combination of domain and tech capabilities.
Additionally, two in five new GCCs being set up are targeting high-value skills in their first three years, indicating a shift towards leapfrogging the maturity timelines of older GCCs.
GCCs are increasingly looking beyond the traditional IT services talent pool to find specialized talent.
They are sourcing professionals from product or consulting firms, hospitals, and other industries.
Leadership and mid-senior roles are seeing the biggest shift, with CXOs, product heads, and domain specialists being hired laterally from product companies and consulting firms.
GCCs Key Areas of Focus: Role of AI, Cloud, and Automation
The demand for specialized tech roles spans various industries:
- Retail and FMCG: Hiring for AI-driven demand forecasting, customer personalization, and omnichannel commerce solutions.
- Manufacturing and Automotive: Specialists in IoT industrial automation, AI-driven supply chain optimization, predictive maintenance, and digital twin engineering.
- Telecom and Media: AI engineers specializing in content analytics, AI-driven content personalization, and edge computing and fraud prevention.
The continued adoption of AI, cloud, and automation is pushing companies to prioritize professionals who understand both technology and industry nuances.
Stricter regulatory requirements in industries like BFSI and healthcare are also driving this demand.
This trend is expected to accelerate in the next 1-2 years. GCCs will play a central role in driving digital transformation and innovation.
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