HCLTech is organizing a Mega Walk-In Drive for the role of Customer Service Executive on 8th and 9th November, from 11:00 AM to 4:00 PM.
This opportunity is open to graduates and undergraduates with 1-3 years of experience in international customer service.
Please note that regular students and law graduates are not eligible for this drive.
Address
HCL Technologies
A-8 & 9, Sector 60
Noida, Uttar Pradesh 201301
Position Overview
The Customer Service Executive will be responsible for managing inbound customer queries from UK-based clients, adhering to established protocols to ensure high-quality service.
The role involves following escalation procedures for complex issues, ensuring first-call resolution, and maintaining accurate records by updating logs like the escalation log and complaint tracker.
Additionally, candidates are expected to adhere to schedules and participate in motivational activities.
Ideal Candidate Profile
Ideal candidates should possess strong verbal and written communication skills, along with a professional telephone manner and a commitment to quality service.
Prior experience in US inbound calling is preferred, as well as an empathetic and customer-focused attitude.
Contact for Inquiries: Shivangi Sharma
Email: Shivangi.sh@hcltech.com
Join HCL’s dynamic team and build a rewarding career in customer service! Click here to explore more details
Explore 200+ New Roles at HCLTech
HCLTech has recently posted 200 new job opportunities on its LinkedIn page, offering a wide range of roles including Group Manager, Cloud Presales Solutions Architect, Talent Acquisition Consultant, Marketing Head, Evaluation Specialist, and more.
These positions span various departments, catering to diverse skills and experience levels nationwide.
Candidates interested in exploring these exciting opportunities and joining one of the fastest-growing tech companies are encouraged to visit HCLTech’s LinkedIn page or the Careers section on the company’s website.
Discover a role that fits your expertise and take the next step in your career with HCLTech.
HCLTech: Dedicated to Equal Opportunity and Inclusion
HCLTech is committed to being an Equal Employment Opportunity and Affirmative Action Employer, fostering a workplace that actively opposes discrimination.
The company ensures zero tolerance for bias on the basis of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristic.
All employment-related decisions, including hiring, career advancement, and separation, are based strictly on business needs, candidate merit, and qualifications, in full compliance with local laws.
HCLTech remains dedicated to cultivating an inclusive environment that values and respects each individual’s potential.
Note: We are also on WhatsApp, LinkedIn, Google News, and YouTube, to get the latest news updates, Subscribe to our Channels. WhatsApp– Click Here, Google News– Click Here, YouTube – Click Here, and LinkedIn– Click Here.
