The worldwide leader in outsourced omnichannel customer experience management company, Teleperformance has announced its plan to hire 20,000 people in India within the next 18 months to expand its base.
After the new hiring process, the expected number of the overall workforce in the country will be over 1 lakh. Teleperformance currently has over 80,000 employees in India and 420,000 employees globally.
The employees currently can work from home or work from anywhere. The uptick in hiring is partially due to the tight talent market, which is resulting in higher attrition rates in IT and BPM firms.
The $8.4-billion French BPM firm, Teleperformance has recently appointed Anish Mukker as its new CEO for India. Anish Mukker joined the organization from Amazon.
He will be responsible for the expansion and bag of new business from international and domestic clients across retail, financial services, healthcare, and technology verticals.
Anish will focus on high-growth revenue strategies and further increase the company’s nationwide footprint to serve clients and their end customers from a location of their choice.
Teleperformance is a natural problem-solvers. As one of the best workplaces, the company combines advanced, digital technologies with the best people to deliver human understanding and empathy when it matters most.
The company will also focus on hiring people from the LGBTQ community and would promote more women to leadership roles, its new India CEO said.
“The new net job addition in India works out to be an increase of 25%. We want to create more jobs in India and empower people including women and the disabled,” said Anish Mukker in an interview.
“Access to woman talent is easier if you allow them to work from home. Currently, 40% of our employees are women and if women are promoted it will have multifarious effects,” he said.
While many companies have embraced a hybrid model of work, Anish Mukker said both his international and domestic clients are keen to have employees work from office locations. Currently, 40% of its employees in India work from home, and this number would go up to 50% in due course.
Teleperformance is investing in business expansion and recruitment with recently set up sites in Gurgaon and Hyderabad. In addition, an Olympic-themed Mohali site and DLF Downtown Gurgaon site are soon to be opened.
Anish Mukker said a sizable portion of talent will be hired from tier-2 and 3 cities by exploring alternative staffing models.
Anish said, “About 40% of our staff is currently working at home compared to 80%-85% during Covid. With our Cloud Campus model, which enables individuals to work from anywhere with cutting-edge security, and access to our wide reach across Fortune 1000 companies, India will play a strategic role in the growth of Teleperformance globally.”
“To support this expansion Teleperformance in India expects to be 100,000 people-strong in the next year and a half,” he added.
He further said, “My prime focus will be to make Teleperformance India the powerhouse of deep expertise and leverage the intellectual capital of Teleperformance global, to rapidly expand the reach of our services to international clients.”
The hiring for professionals in Teleperformance will be in the areas like unsecured lending, insurance, revenue cycle management, customer experience and content moderation, and analytics.
Job aspirants can visit the company’s career page to explore job opportunities.