AWS has announced Amazon Q, a new type of generative artificial intelligence-(AI) powered assistant that is specifically for work and can be tailored to a customer’s business.
The new type of generative AI-powered assistant, built with security and privacy in mind, empowers employees to get answers to questions, solve problems, generate content, and take action using the data and expertise found at their company.
“Generative AI has the potential to spur a technological shift that will reshape how people do everything from searching for information and exploring new ideas to writing and building applications,” said Dr. Swami Sivasubramanian, vice president of Data and Artificial Intelligence.
“AWS is helping customers harness generative AI with solutions at all three layers of the stack, including purpose-built infrastructure, tools, and applications”, Dr. Swami Sivasubramanian added.
Dr. Swami Sivasubramanian further said, “By bringing generative AI to where our customers work—whether they are building on AWS, working with internal data and systems, or using a range of data and business applications—Amazon Q is a powerful addition to the application layer of our generative AI stack that opens up new possibilities for every organization.”
Amazon Q provides information and advice to employees to streamline tasks, accelerate decision making and problem solving, and help spark creativity and innovation at work.
This can personalize its interactions with each individual user based on an organization’s existing identities, roles, and permissions. Additionally, Amazon Q never uses business customers’ content to train its underlying models.
Amazon Q can also streamline day-to-day communications, helping employees with tasks like generating a blog post, summarizing documents, drafting emails, and creating meeting agendas.
The employees can also use Amazon Q to complete tasks in popular systems like Jira, Salesforce, ServiceNow, and Zendesk. For example, an employee could ask Amazon Q to open a ticket in Jira or create a case in Salesforce.
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