Infosys BPM, the business process management arm of Infosys, a global leader in next-generation digital services and consulting, today announced plans to hire 400 skilled customer services workers in Costa Rica.
The new employees will join a workforce of highly skilled talent that operates at the cutting edge of innovation in the digital space and will support the world’s largest organizations in navigating their digital transformation journeys.
In line with Infosys’ global mission to develop tomorrow’s workforce through continuous learning and upskilling, Infosys BPM will provide critical training and growth opportunities to new hires to help ensure success in their respective roles.
Infosys BPM in Costa Rica currently has a skilled workforce of more than 300 people across a diverse portfolio of services, including sales and fulfillment, sourcing and procurement, customer services, legal process management, human resource outsourcing, and Robotic Process Automation (RPA).
The 400 new employees will be hired at multiple job levels and will be distributed across these service lines, with a primary focus on customer service.
The company will collaborate with CINDE, the Costa Rica Investment Promotion Agency which is a private, non-political, and nonprofit organization dedicated to driving sustainable productivity and investment with a purpose, to leverage its business ecosystem in the region and recruit top talent for the new roles.
Anantha Radhakrishnan, CEO & Managing Director, Infosys BPM, said, “Infosys BPM is committed to growing its operations in Costa Rica and helping generate new employment opportunities in the country.”
“Costa Rica, with its proximity to the US, friendly business policies, conducive infrastructure, and quality of talent, presents a stellar opportunity for us to grow our presence in Latin America.” He added.
He further said, “Hiring the best of talent builds on our long-standing commitment to developing a highly-skilled workforce in Costa Rica, and further underlines our focus on relentless innovation to deliver consistent business value and an exceptional client experience.”
“This will be another significant step in our continual journey to deliver digital transformation for our clients through digital technology and human-ware, based on the solid foundation of business domain expertise, design thinking, and empathy.” He added.