India’s largest IT services provider company, Tata Consultancy Services (TCS) feels that Generative AI like ChatGPT will be a co-worker for the employees and it will not replace jobs.
Milind Lakkad, the Chief Human Resources Officer, TCS shared his view that generative artificial intelligence platforms like ChatGPT will create an “AI co-worker” and not replace jobs. However, he said that the job definitions will change.
“It is not that jobs will get replaced, but the job definitions will change,” he added.
“It’s (generative AI) a good thing to happen for the future, but I think it will be collaboration rather than replacement,” Lakkad said.
“It will be a co-worker and that co-worker will take time for them to understand the context of the customer,” Lakkad was quoted as saying by PTI.
The company has already implemented these tools in some areas. Milind Lakkad has also explained that training needs to be provided for the changes.
TCS is already preparing for future requirements in this regard. The full impact of generative AI will become clearer in two years.
Milind Lakkad further said that such tools will help improve productivity, but not change the business models for companies.
The amount of work to be done by a human being versus the generative AI platforms will vary as per industry as well, He added.
If anything, it will reduce the need for managerial talent but the demand for workers lower down the hierarchy will continue as they will get crucial skills on the context front, the TCS CHRO said.
Earlier, Tata Consultancy Services (TCS) Chief Human Resources officer Milind Lakkad said that TCS will be looking to hire employees impacted by startup layoffs.
He further said, “We don’t do that (layoffs), we believe in grooming talent in the company…(there will be) no layoffs.”
He explained the layoffs and said many companies are forced to take such a step because they hired more than they wanted.
“It is a very large canvas, we are doing exciting work across different industries in different technologies. I think all of that requires some phenomenal talent to come in and participate”, Milind Lakkad added.
He further said, “we are getting it obviously from startups, people who have actually done some good work in those companies and have short-term career challenges.”
TCS in Q3FY23 posted a decline of 2,197 people in its employee base, TCS headcount stood at 613,974 as on December 31, 2022.
Earlier, The company said it will hire 1.25 lakh to 1.5 lakh employees in the financial year 2023-24 (FY24). This will lead to an increase in the overall utilization number before it starts going down as the over 40,000 trainees it expects to hire in FY24 start coming in.
TCS has reported attrition in Q3FY23 stood at 21.3 percent, a slight decline from 21.5 percent in Q2FY23 on a last-twelve-month basis. In Q3, TCSers clocked 11.4 million learning hours, resulting in the acquisition of 1.3 million competencies.