Business process management firm 7.ai has announced that it is ramping up its hiring across India. The company will be adding close to 5,000 people to its workforce, taking its employee strength in India to over 8,500 people.
According to the company statement, “7.ai has taken the hiring process completely online. Since the onset of the covid-19 pandemic, the HR team sources candidate profiles via social media, employee referrals, consultants, and applications through job portals. The onboarding and induction process is largely online,”
The company is hiring for permanent customer care executive roles for voice, chat, and blended processes to manage clients worldwide. “Being equipped to manage this process completely online opens up avenues for the company to hire people sitting anywhere in the country, and enabling them to work remotely,” It said in the statement.
Nina Nair, Senior Vice President & HRD Head – India and Americas, 7.ai, said, “We always had this belief that the physical workspace was the centre of effective action, this belief was tested with the pandemic but it also made us aware that work is about what we do and how we do it and not necessarily about where…We have learnt that we are increasingly mobile and can execute with excellence, virtually,”
Currently, over 80% of 7.ai employees are working from home to support all functions at the company across the world.
The company said that it is providing employees with all the necessary infrastructure like compatible computers, corporate broadband, and mobile phone reimbursements for smooth working from Home.
7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences.