On 20th December, Google has announced to hire nearly 3,800 “in-house” employees in 2020 at various sites including in India who will provide customer care support.
To date, customer and user support, such as answering calls, product troubleshooting and campaign set-up, has often been supplied by third-party companies on Google’s behalf.
Troy Dickerson, Vice President, Google Operations Centre, said “In 2020 we’ll be expanding our footprint by opening a Google Operations Centre in Mississippi, to join new and expanding sites in India and the Philippines,”
In 2018, Google announced a pilot programme to enhance customer and user support by bringing some of these jobs in-house, so the work is undertaken by employees.
“Based on the great feedback we’ve received, we’re expanding by the end of 2020, we will have created more than 4,800 Google customer support jobs, including the 1,000 Google customer support agents already working in our Google Operations Centers,” added Dickerson.
Agents at Google Operations Centres would receive industry-leading wages and benefits, including three weeks of paid vacation, up to 22 weeks of paid parental leave and comprehensive health care (medical, dental and vision coverage).
“Agents can also participate in local culture clubs and have access to free meals while at work,” said Google
The Google Operations Centre provides user and customer support to Google’s customers and users around the world.
Google Operations Centre employees would receive industry-leading benefits, including, company-paid life and disability insurance and access to free meals while at work, local culture clubs and other on-site facilities such as mother’s rooms, games rooms, and collaboration spaces.
“Mississippi will be the first US-based Google Operations Centre and is set to open in late 2020, to join new and expanding sites in India and the Philippines,” said Google.