Labour Ministry plans to launch ‘SANTUSHT’ portal in Jan for the speedy resolution of the grievances


The labour ministry plans to launch a new portal ‘Santusht’ in Jan 2020 for the speedy redressal of worker as well as employer grievances and ensuring effective implementation of labour laws at the grassroots level. Initially, Santusht (Hindi for satisfied) would monitor all services provided by retirement fund body EPFO and health insurance and services provider ESIC to formal sector workers.-PTI

Later, the portal would cover other wings of the ministry as well. It would also have data on a real-time basis to assess the performance of each and every official. Workers and employers can lodge their complaints on the portal, which would be managed by an internal monitoring cell comprising five to six officers.

Presently, the ministry is in the process of categorising 44 central labour laws into four broad codes on wages, industrial relations, social security and occupational safety, health and working conditions (OSH). The ministry top brass is hopeful of getting all the four codes operational by 2020.

According to media reports “The ministry wants to ensure effective implementation of four labour codes which are likely to be a reality in 2020,”

“It is not enough to have legislations for safeguarding workers’ rights and providing various facilities to employers for creating a conducive environment for job creation and robust economic growth. The effective implementation of all codes is required. That would be ensured by Santusht,” the media reports

The portal would have all data related to business transacted by the EPFO and ESIC. There have been grievances of the subscribers of the two bodies as well as other workers regarding the poor implementation of labour laws in the country. Workers have faced issues like delay in settling claims by Employees’ Provident Fund Organisation (EPFO) and Employees’ State Insurance Corporation (ESIC).

Some workers do not get minimum wages, while other issues related to labour law implementation at the grassroots level affects both employees and employers.

The portal would help the labour ministry to assess the performance of officials, which would be given due weighage at the time of their appraisals, transfers and postings, the source added. Santusht is envisaged to ensure transparency, accountability and effective implementation of labour laws.

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