Tata Consultancy Services (TCS), India’s largest IT services company, has partnered with Vodafone Idea (Vi) to modernize and transform its business support system (BSS) through a five-year strategic partnership.
The collaboration will leverage an AI-driven, future-ready platform designed to enhance customer experience, enable faster service delivery, and accelerate the launch of innovative products.
AI-Powered Transformation
According to the official release, the transformation will be anchored on TCS’ flagship solutions, TCS HOBS and TCS TwinX. TCS HOBS will serve as the digital backbone of Vi’s BSS, ensuring agility, stability, and seamless integration across multiple customer touchpoints.
Complementing this, TCS TwinX will introduce AI/ML-powered intelligence and scenario simulation, empowering Vodafone Idea to personalize interactions and improve responsiveness.
By combining these solutions, the unified platform is expected to deliver resilient performance, faster adaptability to evolving customer needs, and a smarter, more connected digital ecosystem.
Leadership Insights
Jagbir Singh, Chief Technology Officer at Vodafone Idea, highlighted the company’s focus on customer-centricity. “By modernizing our BSS platforms embedded with AI-driven innovation, we are setting a new standard to deliver faster, smarter, and more personalized digital experiences,” he said.
Ujjwal Mathur, President and Country Head – India Business at TCS, emphasized the long-standing partnership between the two companies. “This initiative builds on a 15-year relationship with Vodafone Idea and marks a pivotal step in driving AI-led transformation of Vi’s core business support system,” he noted.
Strengthening Customer Experience with 5G Rollouts
The announcement comes at a time when Vodafone Idea is strengthening its digital footprint through rapid 5G expansion.
On September 3, 2025, the company launched its 5G services in Indore, becoming the first operator to bring 5G to Madhya Pradesh. Just a week earlier, on August 25, Vi introduced 5G in Siliguri, West Bengal, marking its entry into the state.
The dual push—modernizing its BSS with TCS AI-driven platform and expanding its 5G network—positions Vodafone Idea to deliver seamless, next-generation digital experiences to millions of customers across India.
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