Saturday, May 24, 2025

Importance of EQ While Working With Technology Like ChatGPT

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In the age of AI/ChatGPT/Bard, we are competing with machines literally. ChatGPT is a big deal. The tool seems pretty knowledgeable in areas where there are good training data for it to learn from. It’s not smart enough to replace all humans yet, but it can be creative, and its answers can sound downright authoritative. 

With a whopping 175 billion parameters, GPT-3 is one of the largest and most powerful language-processing AI models to date. What makes ChatGPT/BARD so impressive is its ability to produce human-like responses, thanks in no small part to the vast amounts of data it is trained on. 

Also Watch, Quantum Technology in Human Resources, Click Here

Generative AI technologies like ChatGPT will definitely have an impact and might steal some jobs. However, for the vast majority, it can help enhance our work if we embrace and use it as the powerful tool it is meant to be. A software engineer can use it to generate mundane parts of code.

A student can use it to generate ideas for a school essay and put them together. A consultant can generate possible solutions for a client’s problem and then use his or her experience and expertise to offer a better answer. Graphic designers and artists can use it for art ideas and work on the ones they like.

Thus, people who learn how to use ChatGPT and other generative models will have an advantage over those who do not, much like engineers using scientific calculators or most of us using computers do over people who do not.

From companies’ perspective, organisations will soon have to solve critical organisation behavioral problems like loss of human values and strong team dynamics that people would develop over a period of time. Organisations may have a problem with haves and have-nots based on tech skills. 

Balancing both is going to be a critical task as organisations in critical times require the soft skills to deal with conscientiously. As AI tools don’t have the capability to discern between the qualities of different information they may pick the most popular one which may not be the best suited for that particular event.

Implications that Employees Have While Adopting AI Tools Like ChatGPT/ Bard

Every employee in an organisation goes through life-changing events in his or her personal and professional life that is beyond anyone’s control. For example, in a soccer team, a star player goes through a bad phase where he or she is unable to score a single goal in a series of matches. That can’t just jeopardise his/her/their career and may take time to adapt to the changing nature of the game.

Employees when asked to continuously upgrade their skills due to tech disruptions may face burnout or loss of interest situation. This may disturb them as their peer collogues may be more receptive to new trainings and skilling initiatives. We, humans, are always prone to make mistakes. But the USP of being a human is that we also have the capability to learn from our own mistakes.

As Hubert Rampersad said, “As artificial intelligence and digital transformation are the next waves of innovation to enable us to work better, smarter and faster, it’s important to focus on personal innovation to keep us with AI and DT, because machines and robots can’t replace human intelligence, thinking, creativity, and empathy”,

I suggest to my fellow colleagues from the industry that it is important for humans to cooperate and learn each day. Understanding behaviour, motivation and personal aspirations would continue to drive human involvement while AI tools simplify basic data-driven administrative tasks.

ChatGPT will have to compete with human beings who are creative, unique, genius brilliant and smart (who have high emotional intelligence, and social intelligence). AI tools give you the best equal to its most intelligent human contributor and all the data available.  

Editorial

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Sandeep Mudaliar
Sandeep Mudaliar
Sandeep Mudaliar, Vice President & Head- HR, Analytix Solutions. He has over 20 years of experience across multiple facets of Human Capital Management, Sandeep provides leadership support to HR process transformation projects, digitization of HR, HR analytics-driven decision-making, and employee skill development.