Standard Chartered has unveiled SC GPT, a generative AI platform designed to revolutionize its operations and enhance productivity.
This innovative tool is set to benefit over 70,000 employees across 41 markets, marking a significant milestone in the bank’s digital transformation journey.
SC GPT aims to streamline operations, improve client engagement, and drive innovation, positioning Standard Chartered as a leader in AI adoption within the financial services sector.
Standard Chartered: Key Features of SC GPT
Standard Chartered developed SC GPT as a generative AI tool to address multiple operational and strategic needs. The platform is designed to:
- Enhance Productivity: Automate routine tasks, enabling employees to focus on high-value activities.
- Improve Client Engagement: Tailor sales and marketing efforts to better meet client needs.
- Streamline Risk Management: Advance the measurement, management, and reporting of risks.
- Accelerate Software Development: Introduce automation in software engineering processes.
The bank is also working on a customized version of SC GPT that will integrate proprietary group data to solve specific business challenges.
The organization encourages local teams to adapt the tool for market-specific needs, such as real-time translation, digital marketing localization, and customer onboarding.
Responsible AI Adoption and Strategic Vision
Standard Chartered has emphasized its commitment to ethical AI practices.
Mohammed Rahim, Group Chief Data Officer, stated, “SC GPT reflects our people-first philosophy and our commitment to deploying AI in a thoughtful, ethical manner.”
Stringent governance structures ensure accountability in creating the platform.
It aligns with the bank’s responsible AI framework, focusing on eliminating bias and fostering transparency and fairness.
Group CEO Bill Winters described generative AI as an “operational imperative” for banks.
He highlighted the transformative potential of SC GPT in areas such as cross-border and affluent banking.
“By responsibly deploying GenAI, we’re not only creating efficiencies and improving service delivery but also strengthening our position as a digital banking leader,” Bill noted.
The bank intends to roll out SC GPT to 10 additional markets in the coming months. This expansion emphasizes its goal of leading AI adoption in the financial services industry.
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