Leveraging The Power Of Employee Experience In 2021
Businesses have been buzzing about the idea of “employee experience” since it was first coined, and they’ve been constantly working to get it right. As the struggle for retaining people intensifies, a strong employee experience plan can provide a decisive advantage and be a competitive differentiator.
But what is employee experience (Ex) and how is it different from employee engagement? What does it mean to use employee experience to promote company branding, and how can HR achieve it?
Defining Employee Experience!
Companies are becoming much more people-centric, as evident in daily business activities and workplace culture, as well as the training provided to staff. It’s critical if HR wants to attract the best people. Employer branding is enhanced and firms can present themselves as employers of choice when they are people-centric.
How is Employee Experience Different From Engagement?
Let’s begin by distinguishing between employee experience and engagement.
Ex includes not just the work that an employee does, but also the employee as a person and the entire experience that he or she has at work.
The Elements of Employee Experience
The lifecycle of an employee with a company – from the selection process to various stages of the career, and even post-employment – is the employee experience.
It includes the company’s culture, the physical surroundings, the work one does (and the job satisfaction that follows), compensation and perks, other incentives, and relationships with coworkers and management.
Some Things to Know about Employee Experience
The EX has grown beyond HR’s purview and is now a company-wide effort aimed at promoting well-being, efficiency, engagement, and growth. Corporate leaders now need to think about all the experiences that have an impact on their employees.
This requires a thorough understanding and knowledge of the concept of EX. Here are a few things you should take a look at!
Employee Experience Improves Retention
All of the above mentioned elements influence the employee experience and how they feel about the organisation and their boss. According to an IBM study positive employee experiences have been related to increased retention.
People with low EX Index scores are also two times more likely to indicate they want to quit than those with more favorable experiences, according to the study. This suggests that employees who have had favorable workplace experiences are 52 percent less likely to depart.
Employee Engagement & Experience are Not the Same!
Employee engagement, on the other side, is more concerned with making short-term adjustments and developing ideas to enhance an employee’s level of commitment to his or her workplace and performance.
An engaged and motivated employee who takes meaningful action to support the organization’s aims and objectives is classified as an engaged employee. In other words, employee engagement does not imply employee happiness. A person can be happy at work yet not engaged or productive.
Employee Experience Has a Bigger Impact on ROI
According to the IBM research, firms that provide a great EX and provide praise and recognition, as well as possibilities for empowerment, see a higher return on investment.
How to Improve Employee Experience In the Post-Pandemic World?
Take a look at these three ways to enhance your company’s employee experience in the post pandemic scenario:
- Build A Good Workplace Culture– Workplace culture is important to the EX and has become significant for HR professionals, with diversity and inclusion at the top of the queue.
- Create the Ideal Working Environment– As the baby boomers retire, new generations are taking the helm and shaping their ideal workplace culture, which includes inclusion and diversity, true work-life balance, meaningful employment, and opportunity for learning and professional advancement.
- Assess Your Organisation– What type of corporate culture do you promote? Is on-the-job training provided to your staff, and are they encouraged and supported in their career growth? Do you equip your different employees with the necessary skills to communicate more effectively and smoothly?
- Develop More Positive Employee Experiences– Developing an innovative, growth mindset and regularly upskilling your staff will put you on the right track to fostering the learning environment that today’s workforce craves.
When it comes to dealing with corporate matters, maximizing benefits and minimizing potential risks, promoting human interaction, and practicing good communication can all make sure you treat all teammates with fairness and dignity, resulting in more positive employee experiences.
- Offer Updated Technologies & Tools– Are you offering up-to-date technologies across the deck? Part of establishing a great employee experience is allowing your workers to execute their jobs quickly using modern technology.
When providing opportunities to learn and grow, make sure your employees have the necessary resources and software to help them. Take advantage of mobile learning and provide them with the chance to learn a new language or develop new abilities using a mobile app while being entirely integrated into the workflow.
- Achieve A Culture Of Learning– Furthermore, new technology may terrify some team members. Don’t assume that everyone understands how to use a particular piece of software or application; instead, allow people to learn in a safe environment and provide resources and trainers as needed to get everyone up and running.
- Stay Ahead Of The Digital Transformation Curve– Ensure that technology isn’t another roadblock in your employees and organization’s efforts to cultivate a learning culture and take advantage of the digital transformation curve.
- Improve Productivity & Boost Employee Satisfaction– Providing a friendly and professional yet calm atmosphere for your staff can help raise performance and employee happiness – no one wants to work at a company if tools, technology, or furnishings aren’t up to date, thereby limiting growth and innovation.
The Final Words!
Never take the experience of your employees for granted. Whether you need to strengthen your official communications system or make sure your staff is pleased and engaged, accept constructive feedback or use automated software applications.