JPMorgan CEO Replaces AI Fear with a Skills Roadmap

Jamie Dimon, Chairman and CEO of JPMorgan Chase, has issued a dual message of warning and empowerment regarding the rise of artificial intelligence in the workplace.

Speaking in a high-profile interview on Fox News’ Sunday Morning Futures in mid-December 2025, the leader of America’s largest bank addressed the “elephant in the room”: the inevitable elimination of jobs due to automation.

However, rather than focusing solely on displacement, Jamie offered a strategic roadmap for workers.

He asserted that while AI will replace certain roles, individuals who master uniquely human “soft skills” will find themselves in high demand.

“My advice to people would be: critical thinking, learn skills, learn your EQ [emotional quotient],” Jamie stated. “You’ll have plenty of jobs.”

The “EQ” Over “IQ” Strategy by JPMorgan CEO

Jamie’s core thesis is that as AI takes over analytical and data-heavy “IQ” tasks, the value of a worker will shift toward their ability to navigate complex human environments.

He identified five specific areas where human contribution remains irreplaceable:

1. Critical Thinking: The ability to solve problems that don’t have a binary or automated answer.
2. Emotional Intelligence (EQ): Understanding people, managing relationships, and working effectively in teams.
3. Advanced Communication: Participating clearly and constructively in meetings.
4. Effective Writing: The ability to document, report, and persuade through written language.
5. Adaptability: The “learning how to learn” mindset that allows workers to pivot as job requirements evolve.

“The next job may be a better job, but they have to learn how to do the job,” Jamie noted. “You can earn quite a bit of money with skills.”

A Phased Disruption: “Don’t Stick Your Head in the Sand”

While Jamie pushed back on fears of an immediate labor market collapse, he was blunt about the long-term reality.

He warned that AI “will eliminate jobs,” particularly in rules-based and repetitive sectors.

Recent reports indicate that JPMorgan’s own operations staff could decline by at least 10% as “agentic AI”—autonomous systems handling multi-step tasks—becomes more prevalent.

Jamie urged society to stop “sticking their heads in the sand” about this transition.

He called for a collaborative effort between governments and corporations to smooth the disruption.

His suggested “safety net” includes:

• Structured retraining and redeployment initiatives.
• Relocation assistance for displaced workers.
• Income support and early retirement options where necessary.

JPMorgan Chase: The $18 Billion Transformation

JPMorgan Chase is not just talking about AI; it is leading the charge with an annual technology budget of $18 billion.

By the end of 2025, the bank has already:

• Onboarded over 200,000 users to its proprietary “LLM Suite.”
• Implemented over 450 active AI use cases, ranging from fraud detection to automated legal document review.
• Launched “EVEE,” an intelligent Q&A tool that has drastically improved resolution times in call centers.

Despite these advancements, Jamie remains optimistic about the ultimate outcome for humanity.

He famously predicted that AI could lead to a three-and-a-half-day workweek within the next few decades.

“For the most part, AI is going to do great stuff for mankind, like tractors did,” he concluded. “Maybe one day we’ll be working less hard but having wonderful lives.”

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