Cognizant Introduces New Platform to Future-Proof Enterprise IT

Cognizant, a leading global professional services company, has announced the launch of a significant new offering aimed at revolutionizing enterprise IT operations.

Dubbed Cognizant® Resilient IT Operations, the platform-powered solution is designed to tackle persistent industry challenges such as operational debt, high downtime costs, and fragmented legacy workflows by leveraging a cutting-edge blend of automation, advanced analytics, and “agentic AI.”

The announcement signals a major pivot toward AI-native service delivery, positioning Cognizant as a key player in the shift from traditional monitoring to truly resilient, self-healing operations.

Cognizant Unlocking the Power of Agentic AI

The core of the Cognizant® Resilient IT Operations platform lies in its use of agentic AI.

This technology goes beyond standard automation by employing intelligent, goal-oriented AI workers that can execute complex tasks, learn from outcomes, and proactively manage IT estates without continuous human intervention.

As Prasad Sankaran, President of Software and Platform Engineering at Cognizant, noted, modern enterprises require IT operations that are not just efficient but fundamentally enhance business resilience across complex digital environments.

The platform helps clients embrace “Agentic IT Operations” where these intelligent agents take center stage, accelerating the development of self-healing capabilities. 

This also improves the quality of self-service.

For critical and complex issues, these agents empower incident management teams to find better, faster resolutions, thereby minimizing service disruption.

A Three-Pillar Approach to Resilience

The new platform is strategically designed around a comprehensive set of capabilities to address key pain points in modern IT:

1. Prevent Critical Incidents: Utilizing advanced analytics and deep observability, the platform can anticipate vulnerabilities and anomalies. It triggers automated and pre-defined remediation actions before system issues impact end-users.
2. Resolve Incidents Faster: By automating root cause analysis and correlating events across diverse systems, the solution provides data-driven insights. These insights guide teams toward rapid resolution for complex issues.
3. Reduce Operational Debt and Increase Automation: The platform automates repetitive tasks at scale, progressively minimizing the accumulated inefficiencies and outdated processes—known as “operational debt.” This debt typically slows down innovation and increases costs.

By automating manual, routine processes, technology teams are freed to shift their focus from maintenance to strategic innovation. 

This enables businesses to accelerate development and pursue new opportunities.

Market Implications and Future Outlook

The launch of Cognizant® Resilient IT Operations directly addresses the high cost of IT failure.

Industry data indicates that even short periods of downtime can lead to substantial financial losses for mid-sized and large enterprises.

By promising outcomes like significant reductions in service outages and technical debt, Cognizant is offering a tangible path to not only cost savings but also high service availability. 

This availability is crucial for customer satisfaction and business continuity in the digital age.

This move solidifies Cognizant’s dedication to modernizing IT operations and driving operational excellence in the burgeoning AI era.

Note: We are also on WhatsApp, LinkedIn, and YouTube to get the latest news updates. Subscribe to our Channels. WhatsApp– Click Here, YouTube – Click Here, and LinkedIn– Click Here.