TCS to Train 25,000 Employees as ServiceNow Partnership Targets AI Scale

Tata Consultancy Services (TCS) and ServiceNow have announced a significant expansion of their strategic partnership, aimed at accelerating the adoption of GenAI-driven digital transformation for global enterprises.

This collaboration combines TCS’s deep industry domain expertise with ServiceNow’s advanced AI platform to deliver specialized solutions across various business functions.

Building the AI-Powered Enterprise

At the heart of this partnership is the creation of a dedicated “TCS ServiceNow Business Unit.”

This unit focuses on co-creating industry-specific AI solutions that integrate ServiceNow’s “Now Assist” GenAI capabilities.

By leveraging these tools, enterprises can automate complex workflows, improve employee productivity, and provide superior customer experiences.

The collaboration initially focuses on three key areas:

1. Financial Services: Automating claims processing, fraud detection, and customer service inquiries.
2. Telecommunications: Streamlining network operations and improving field service management through predictive AI.
3. Manufacturing: Enhancing supply chain visibility and predictive maintenance for factory floors.

Upskilling TCS Workforce

To support this massive rollout, TCS has committed to training over 25,000 employees on the ServiceNow platform.

This large-scale certification initiative ensures that TCS consultants can implement and manage ServiceNow’s GenAI tools effectively.

Additionally, TCS has integrated ServiceNow into its own internal operations, using the platform to improve its IT service management and HR delivery for its global workforce of over 600,000 employees.

Strategic Impact and Future Outlook

The partnership aims to help organizations move beyond “AI experimentation” into real-world, scalable deployment.

By utilizing the “TCS AI WisdomNext” platform alongside ServiceNow, companies can orchestrate multiple AI models to find the most cost-effective and efficient solutions for specific business problems.

Industry analysts view this move as a critical step in the “industrialization of AI.”

As enterprises face increasing pressure to modernize, the TCS-ServiceNow alliance provides a structured roadmap to transform legacy processes into autonomous, AI-driven operations.

Note: We are also on WhatsApp, LinkedIn, and YouTube to get the latest news updates. Subscribe to our Channels. WhatsApp– Click Here, YouTube – Click Here, and LinkedIn– Click Here.