Infosys, a global leader in digital services and consulting, is spearheading an AI-first workforce transformation under the leadership of Chief Human Resources Officer (CHRO) Shaji Mathew.
As AI reshapes industries, Infosys is embedding AI fluency, structured learning, and human-centric leadership into its talent strategy to ensure employees adapt and thrive in an AI-powered workplace.
Shaji emphasizes that Infosys’ approach is not just about automation, but about amplifying human potential through AI-driven learning, mentorship, and engagement.
Infosys AI-Driven Workforce Transformation
Infosys has integrated AI-first principles across its workforce through a structured learning path:
- AI-Aware: Foundational training for all employees, ensuring basic AI literacy.
- AI-Builder: In-depth training for developers and technical roles, focusing on AI application development.
- AI-Master: Advanced training for architects and engineers working on custom AI models.
Over 270,000 employees have completed the AI-Aware certification, showcasing Infosys’ commitment to scaling AI fluency across its global workforce.
AI-Powered Employee Experience at Infosys
Infosys leverages AI-driven tools to enhance employee engagement and productivity:
- Navi: An AI-powered career assistant, guiding employees on growth opportunities and well-being.
- Zoe: A personalized learning platform, offering adaptive training and real-world simulations to build soft skills.
These platforms ensure that employees receive intelligent, empathetic support, governed by the company’s Responsible AI framework.
Human-Centric Leadership in an AI-First Workplace
Shaji stresses that AI should augment, not replace human connection.
Infosys’ Human+AI vision integrates structured learning pathways into proprietary platforms like Lex and Wingspan, ensuring employees are equipped to succeed in an AI-powered environment.
The company also prioritizes compassionate leadership, ensuring that AI adoption is ethical, inclusive, and empowering.
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