Radisson Hotels is Partnering with Tech Giants to Redefine Modern Hospitality

Radisson Hotel Group has announced a landmark strategic collaboration with Amazon Web Services (AWS) and Deloitte to accelerate its global digital transformation.

This multi-year initiative aims to migrate the group’s core infrastructure to the cloud, moving away from traditional data centers to a more agile, scalable, and data-driven operational model.

Radisson Hotels Building a Digital-First Hospitality Core

The partnership centers on transitioning Radisson’s mission-critical systems, including its Property Management Systems (PMS) and Central Reservation Systems (CRS), to AWS.

Deloitte is serving as the lead strategic integrator, providing the technical framework to ensure a seamless transition across Radisson’s global portfolio of over 1,100 hotels.

By leveraging AWS’s robust cloud infrastructure, Radisson aims to reduce technical debt while significantly increasing its speed-to-market for new digital features.

Enhancing Guest Experience through Data and AI

A primary objective of this transformation is to unify guest data across all touchpoints.

By utilizing AWS’s advanced analytics and machine learning capabilities, Radisson plans to offer hyper-personalized experiences, from tailored booking offers to specialized on-property services.

The integration of Generative AI tools is also expected to streamline internal operations, allowing staff to focus more on guest interaction rather than administrative manual tasks.

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Radisson Hotels Operational Efficiency and Sustainability

The shift to the cloud is not only a technological upgrade but a sustainability milestone.

Radisson expects to significantly reduce its carbon footprint by decommissioning physical servers and utilizing AWS’s energy-efficient data centers.

Furthermore, the partnership with Deloitte introduces automated financial and supply chain management tools, enabling real-time insights into hotel performance and resource allocation.

This level of visibility is designed to help hotel owners and franchisees optimize their margins in an increasingly competitive global market.

A Future-Ready Foundation

Executives from Radisson noted that this collaboration is a critical step in becoming a truly “platform-based” organization.

The synergy between AWS’s technological depth and Deloitte’s industry expertise provides a foundation that can adapt to changing traveler behaviors and emerging tech trends, such as the metaverse or edge computing, ensuring Radisson remains a leader in the global hospitality landscape.

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