NatWest Group India Appoints Ritu Tushir as Head – HR, India
NatWest Group India has announced the appointment of Ritu Tushir as its new Head of HR, India.
Based in Gurugram, Ritu will spearhead the bank’s people strategy across its largest global operations hub outside the UK.
This leadership move marks a significant step in NatWest’s ongoing transformation into a digital-first organization.
The bank is leveraging India’s deep technology talent to support over 20 million customers worldwide.
Ritu brings over 25 years of global HR leadership experience to the role.
Most recently, she served as Head of HR for Asia Pacific Servicing Centres at Northern Trust Corporation.
Her extensive background includes senior leadership positions at American Express, where she managed thousands of employees across the Asia-Pacific region.
She also held key roles at Genpact and Whirlpool.
An alumna of the Faculty of Management Studies (FMS), Delhi, Ritu is recognized for her expertise in scaling talent within complex, global environments.
NatWest Group Building an AI and Data-First Talent Ecosystem
As a member of the India Leadership Committee, Ritu will be instrumental in aligning India’s talent strategy with NatWest’s global HR vision.
Her primary focus involves building a “future-ready” workforce skilled in data, Artificial Intelligence (AI), cloud computing, and engineering.
This effort aligns with the Group’s broader goal to hire approximately 6,000 people in India by 2026, with a heavy emphasis on software engineering and digital innovation.
“As human intelligence and AI converge, our workforce must be intentionally designed: skills-led, anchored in data, and aligned to strategy,” Ritu stated.
Her priorities also include accelerating reskilling initiatives and strengthening cultural enablers such as Diversity, Equity, and Inclusion (DE&I), wellbeing, and experimentation.
India: A Strategic Hub for Global Innovation
NatWest Group India has approximately 19,000 employees across Gurugram, Bengaluru, and Chennai.
This workforce accounts for nearly 20% of the firm’s global staff and 50% of its global technology operations.
Ruchika Panesar, Country Head for India, emphasized that Tushir’s “enterprise-first mindset” is vital for navigating this scale.
By integrating Ritu’s strategic oversight, NatWest aims to solidify India’s position as a powerhouse of innovation.
This move ensures the organization remains a trusted partner in the evolving financial services landscape.
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