Chargeback Gurus has elevated Michele Melina Sereno to Head – HR, India, from her role as Director Human Resources.
Michele, an MBA Gold Medalist, brings over 20 years of progressive HR experience across diverse industries, known for her expertise in building high-performance cultures, driving organizational transformation, and aligning HR practices with business growth.
A Distinguished HR Leader with Proven Expertise
Throughout her career, Michele has been instrumental in designing and implementing strategic HR frameworks that enhance talent management, employee engagement, and operational efficiency.
Her leadership approach blends innovation with empathy, focusing on creating workplaces that inspire performance and purpose.
At Chargeback Gurus, as Director HR she has played a pivotal role in driving initiatives that strengthen the organization’s culture, enhance employee experience, and support the company’s expansion in fast-paced, technology-driven environments.
Prior to joining Chargeback Gurus, Michele worked with leading organizations such as Essar Oil, Vakil Search, and The Mobile Apps Company, where she honed her capabilities in strategic HR planning, organizational development, and stakeholder management.
Global Recognition and Leadership Excellence
Michele’s professional journey has been adorned with numerous accolades for her contributions to the HR community.
She was conferred the ‘Top 10 Global Women in HR Excellence 2024’, the ‘Top 100 T A Pai Young HR Leaders 2023’, and the ‘101 Top HR Tech Minds’ Award at a global level by HR Tech – The Future of World at Work, World HRD Congress.
She has also received the ‘Woman Leadership Award’ at the Tamil Nadu Brand Leadership Awards by the World Marketing Congress & World Federation of Marketing Professionals, as well as at the Future Women Leader Summit by Transformance Forums.
Michele Melina Sereno’s journey stands as an inspiring example of visionary HR leadership—anchored in innovation, inclusivity, and a steadfast commitment to nurturing talent in a rapidly evolving business landscape.
About Chargeback Gurus
Chargeback Gurus helps businesses protect and recover revenue through AI-driven chargeback management solutions powered by its proprietary FPRONE™ platform.
By aligning with client goals and leveraging advanced analytics and industry expertise, the company reduces chargebacks, increases recovery rates, and delivers hundreds of millions in recovered revenue worldwide.
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