Deepti Kapoor is the Head of People & Culture at Cushman and Wakefield, India & Southeast Asia, with 23 years of experience in Business HR and HR COE. She has worked across diverse industries, handling complex HR roles.
Deepti’s expertise includes business partnerships, talent management, capability building, employee engagement, and employer branding. She has led pivotal projects such as redefining organizational culture, restructuring, and supporting mergers and joint ventures.
As an entrepreneur, Deepti partnered with firms to build, augment, and transform talent aligned with organizational priorities. Her work closely involved collaborating with leadership teams to deliver strategic and operational HR solutions, ensuring organizational success.
Q1. How is Cushman & Wakefield leveraging HR Technology to enhance People Practices?
Cushman & Wakefield uses HR technology to enhance various aspects of their people practices, including talent acquisition, performance management, and employee engagement. Cloud-based HR platforms streamline processes, allowing employees to access self-service portals and automated feedback tools.
These tools not only improve efficiency for employees but also provide HR teams with actionable data to enhance productivity and the overall employee experience. The integration of such platforms ensures a seamless, transparent HR experience.
Q2. What key digital tools or platforms have been most effective in driving productivity and collaboration across global teams?
Cushman & Wakefield uses tools like Microsoft Teams and Viva Engage for communication and collaboration across global teams.
These platforms, alongside tools like Connect, Synapse, Helphub, and Workday, help integrate HR processes and enhance team collaboration. With these technologies, employees in different regions can efficiently share information, access data, and maintain connectivity.
Digital learning platforms and mobile HR apps further ensure ongoing employee development and remote training.
Q3. How does data analytics influence your HR decision-making, particularly in workforce planning and performance management?
Data analytics is integral to decision-making at Cushman & Wakefield, especially for workforce planning and performance management. Using tools like Power BI and Microsoft 365, HR teams can identify trends in talent acquisition, engagement, and turnover, enabling proactive decisions.
Analytics help predict workforce needs and align talent with business performance. Additionally, performance management systems use data to assess employee progress and support continuous development.
Q4. What role do AI and automation play in optimizing HR processes and improving the employee experience?
AI and automation, particularly through tools like Copilot Chat, play a significant role in optimizing HR processes. Copilot Chat assists HR teams by automating tasks such as drafting emails, creating reports, and translating content.
This boosts productivity, improves communication, and enhances data protection. The AI’s localization capabilities support global teams, fostering cross-regional collaboration. By integrating AI into HR functions, Cushman & Wakefield makes its HR processes more efficient, secure, and responsive.
Q5. How do you ensure successful adoption of new HR technologies across diverse regions and cultures?
Cushman & Wakefield ensures successful adoption of HR technologies by focusing on localization and change management. The company tailors HR tools to meet regional regulations, language needs, and cultural nuances.
Employee training programs, including virtual sessions, are designed for specific regions, helping employees adapt to new technologies. Clear communication from leadership about the benefits of these tools further aids in fostering acceptance and smooth integration.
Q6. Any final comments?
Cushman & Wakefield continues to evolve with HR technology, adopting new tools to improve the employee experience. Through data analytics, AI, and automation, they streamline HR processes while fostering an agile and responsive environment for their global workforce.
The company understands the importance of staying competitive and culturally sensitive as technology rapidly changes. Continuous learning and adaptation ensure that employees are equipped with the tools to thrive.
Thank You, Deepti!
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