The US social media giant’s Twitter has appointed Vinay Prakash as the new grievance officer, providing contact details and procedures for users to report potential violations of its rules and terms.
And the company has also released its first India Transparency Report to meet the new IT rules.
Earlier, Twitter had appointed Dharmendra Chatur as its interim grievance officer for India after the new IT rules came into force on May 26. However, Chatur stepped down within weeks of taking over the key role.
Yesterday, July 11, Twitter’s website showed Vinay Prakash as the Resident Grievance Officer (RGO). Users can contact him using an email ID listed on the page.
“Twitter can be contacted in India at the following address: 4th Floor, The Estate, 121 Dickenson Road, Bangalore 560 042,” the page further said.
Prakash’s name appears along with Kessel, who is the Global Legal Policy Director, and is based in the US.
Twitter did not share additional details of the new resident grievance officer.
What are new IT rules for India: Under the new IT rules, large digital platforms (with over 50 lakh users) are required to publish periodic compliance reports every month, mentioning the details of complaints received and action taken thereon.
The new IT rules are designed to prevent abuse and misuse of digital platforms, and offer users a robust forum for grievance redressal.
Under these rules, social media companies will have to take down flagged content within 36 hours, and remove within 24 hours content that is flagged for nudity and pornography.
Non-compliance with the IT rules would result in these platforms losing the intermediary status that provides them immunity from liabilities over any third-party data hosted by them.
The rules also mandate the appointment of three key personnel – grievance officer, chief compliance officer, and nodal officer. These officials need to be resident in India. With PTI inputs
