Saturday, September 6, 2025
spot_img

TCS bags 10-year deal from Transport for London

spot_img
- Advertisement -

Tata Consultancy Services (TCS), a leading global IT services, consulting, and business solutions organization, has been selected by Transport for London (TfL) to design, implement and operate a new smart mobility system that will reimagine the administration of taxi and private hire vehicles in London.

Transport for London (TfL) is a local government body responsible for most of the transport network in the city, including the London Underground, Docklands Light Railways, buses, taxis, trams, and river services.

Over the course of the 10-year contract – which has the opportunity for a five-year extension – TCS will digitally transform taxi and private hire licensing and administration, as well as implement continuous improvements and innovation, responding to evolving industry trends and customer demands.

TCS will design and launch the new system using its DigiGOV™ framework for rapid digital transformation. The system will include an on-demand data and records management system that will enhance user experience by offering services like licensing payments and refunds to vehicle operators and owners through digital channels. Streamlined workflows link the user-friendly front-end interfaces with back-end activities such as bookings, personal detail processing, and vehicle inspections.

This digital shift by design will encourage a self-service approach among licensees. Further, with data hosted on AWS cloud, the new solution will be scalable to accommodate future growth, and resilient so customers don’t face outages during operational hours.

The new system will be flexible and extensible to comply with evolving policy requirements and legislation. As part of the change management, TCS will conduct in-depth training as part of the onboarding process.

“TfL is the foremost transportation authority in the world with its innovative approach to managing urban transportation with the use of technology and data. The new TCS-designed technology system will meet TfL’s key objectives, enhance customer experience and enable future requirements including connected, shared electric, autonomous vehicle registrations. We are delighted to be appointed by TfL to deliver this transformation,” commented Amit Kapur, Country Head, TCS UK, and Ireland.

Graham Robinson, General Manager of Taxi and Private Hire, TfL, said, “An efficient and effective licensing system is paramount for any regulator overseeing taxi and private hire operations in a world city. We are pleased to have signed this contract with TCS, as it ensures our business keeps pace with technological developments and gives the best possible service to licensees.”

spot_img

Editorial

Why TCS Deferred FY25 Salary Hike: Better Hike Ahead?

TCS had initially announced its annual salary hike during...

Deloitte, PWC, EY, KPMG to Hire 1 Lakh People in India in FY25

According to estimates from top company officials and industry...

Higher EPS Pension Application Stuck: A Step-by-Step Guide to Fix

Nearly 97,640 Provident Fund (PF) members and pensioners under...

Employee Benefits at India’s Big 4 Firms Deloitte, PwC , EY, KPMG

The Big 4 firms; Deloitte, PwC (PricewaterhouseCoopers), EY (Ernst...

TCS Announces 4-8% Salary Hike for FY25, Lowest in Last 4 Years

Tata Consultancy Services (TCS), India's largest IT services provider,...

Must Read

Accorian ropes in Piyali Bhattacharjee as Head of People

A technology advisory firm, Accorian has announced the appointment...

Infosys is hiring for various roles in India, WFH jobs, freshers can also apply

India’s second-largest IT major, Infosys is hiring professionals for various profiles...

Unilever to try out four-day working week in New Zealand

Unilever to try out four-day working week in New...

McDonald’s India Appoints Pragya Singh as Director-People Partner

McDonald’s India has announced the appointment of Pragya Singh...

Paving the Way to Thrive in the Future Workspaces

Paving the Way to Thrive in the Future Workspaces The...

Spotify Supports Work from Anywhere; It Is Here to Stay

In a world where the traditional office cubicle is...

Wipro to Hire for Nearly 2000 jobs, including Freshers and MTs

In a significant boost to the Indian IT industry,...

AI Won’t Kill Jobs—It Will Transform Them, Says InfoEdge CEO

As artificial intelligence (AI) continues to reshape industries worldwide,...

Related Articles

SightsIn Plus
SightsIn Plushttps://sightsinplus.com/
SightsIn Plus is an India’s leading high-quality people-focused monthly HR Magazine and provides up-to-date HR News, Leadership Announcements, Best HR Practices and Insights by Global CHROs, CEOs, HR Advisors, Business Managers and HR Heads on topics of interest to HR professionals. To subscribe SightsIn Plus, HR Magazine please visit- https://sightsinplus.com/subscribe/