India is witnessing exponential growth in the number of Global Capability Centers (GCCs), creating significant employment opportunities across various sectors.
By 2024, the country had around 1,700 GCCs, employing approximately 1.9 million people.
Projections suggest this number will soar to 4.9 million employees by 2030, with around 3,000 GCCs operating in the country.
Exponential Growth of GCCs
The growth of GCCs in India has been remarkable, particularly since 2015.
According to industry reports, the sector is expected to expand by 36% by 2025, adding between 700 to 800 new centers.
A significant trend in this growth is the shift towards tier-2 and tier-3 cities like Jaipur and Indore, which are becoming talent hubs due to cost advantages and the availability of skilled labor.
Initially, GCCs in India were predominantly associated with the Banking, Financial Services, and Insurance (BFSI) sectors.
Today, however, they span various industries, including software, engineering, telecommunications, manufacturing, and gaming.
This expansion highlights the increasing diversity of businesses establishing their capability centers in India.
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Workforce and Hiring Trends at GCCs
The GCC sector hired over 115,000 new employees from campuses last year, with replacement hiring also rising due to high attrition rates.
Reports indicate that infant attrition—where employees leave shortly after joining—is notably high.
This trend is partly due to the rapid expansion and the challenge of integrating industry newcomers into the GCC environment.
The strategic move towards tier-2 and tier-3 cities is driven by cost savings and the availability of talent.
Cities like Jaipur, Indore, and Coimbatore are emerging as significant talent hubs, attracting graduates and mid-level employees.
This shift is also seen in sectors beyond IT, including BFSI, manufacturing, and telecommunications.
High-Skill Roles and Innovation
The roles within GCCs are evolving, with a growing emphasis on high-skill areas such as data science, cloud technology, cybersecurity, artificial intelligence (AI), and machine learning (ML).
These advanced roles secure India’s position as an innovation engine rather than merely a cost arbitrage center.
Approximately 20% of the global GCC workforce is based in India, highlighting the strategic importance of Indian talent.
Looking ahead to 2025, GCCs are expected to hire around 300,000 new employees, encompassing campus recruits, lateral hires for growth, and backfills for attrition.
This hiring spree will be driven by the expansion of existing centers and the establishment of new ones.
The overall count for the sector is projected to reach 2.3 million employees by the end of the year, contributing significantly to India’s economy.
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