Recently, Indian Police arrested an Air India passenger after a complaint was filed by a woman on board for urinating on her.
Shankar Mishra has been sent to judicial custody for 14 days. Regarding this incident, DGCA has instructed the TATA Group-owned Air India to establish a record of all passengers who have exhibited unruly behaviour and put them on a ‘No-Fly-List.’
The recent regulator also requested that the airline bring the incident to the attention of their internal committee. There will be 30 days to determine the length of the ban on flying for the unruly passenger. The airline can ban the passenger range from no days to a permanent ban.
Air India is prohibited from altering ‘terms of employment’ for one year as per the acquisition agreement that was inked with the government in January 2022. The airline will implement an employment policy after March.
According to reports of the economic times, The management has also finalised a new service agreement which includes key performance indicators and key result areas. The executive said that the change would be faster if there is fixed accountability.
A senior executive, according to the report said, “Tatas do not have a culture of hiring and firing… therefore Air India has developed indirect recognition programmes to promote customer-centric behaviours while encouraging accountability by taking ownership of outcomes.”
“We are committed to adopting the Tata Code of Conduct by eliminating biases and prejudices throughout the organisation. We encourage interactive feedback and want employees to focus on facts and statistics rather than rumours and speculation,” said a senior executive, according to the report.
