Wipro Limited, a global leader in technology services and consulting, has launched TelcoAI360, an AI-first Managed Services platform, at the Mobile World Congress 2025.
This innovative platform is designed to transform telecom operations by leveraging artificial intelligence.
It aims to deliver automation, enhanced security, and scalable solutions.
TelcoAI360 was developed in collaboration with Wipro’s AI partner ecosystem and ServiceNow’s Telecommunications industry solutions suite.
The platform aims to empower Communication Service Providers (CSPs) worldwide.
Lalit Kashyap, Sector Head – Communications, Media and Networks at Wipro Limited, described the launch of TelcoAI360 as a significant milestone.
He stated, “Leveraging our AI-powered platforms and deep domain expertise, we are delivering an industry-first solution that redefines telecom operations with automation, security, and AI at scale.”
Key Features of TelcoAI360 by Wipro and ServiceNow
TelcoAI360 integrates Wipro’s domain expertise with cutting-edge AI-powered tools to address the unique needs of telcos.
The platform offers a range of features that promise to revolutionize telecom operations:
- Unified Platform: TelcoAI360 integrates multiple telecom technologies, enabling seamless adoption within existing architectures. This unified approach supports market share growth and operational efficiency.
- Enhanced Network Performance: Through intelligent automation, real-time monitoring, and predictive maintenance, the platform ensures robust network reliability and prevents service disruptions.
- AI-Enabled Security: The platform incorporates real-time threat detection and fraud prevention measures, safeguarding telecom networks against cyber threats and data breaches.
- Customizable Portals: TelcoAI360 offers branded user experiences for customers, providing visibility into network performance and service reliability.
- Standardized APIs: These facilitate seamless communication between different systems, ensuring compliance with industry standards and operational efficiency.
- Cloud Interoperability: The platform supports multiple cloud environments, allowing telcos to scale their infrastructure in real time based on demand.
- Lifecycle Management: TelcoAI360 manages the entire lifecycle of telecom products and services, from planning and design to deployment and retirement.
Strategic Benefits for Telcos and Industry Collaboration
TelcoAI360 addresses critical challenges faced by CSPs, such as high operational costs.
It also aims to meet the need for faster time-to-market for new products and services.
By streamlining processes, automating workflows, and managing resources efficiently, the platform enables telcos to significantly reduce costs.
This approach also boosts their revenue potential.
Its scalable and flexible architecture ensures that CSPs can adapt quickly to changing market conditions.
The development of TelcoAI360 highlights Wipro’s commitment to fostering innovation through collaboration.
Wipro’s AI partner ecosystem and ServiceNow, a leader in digital workflows, partnered to create the platform.
Rohit Batra, General Manager and Vice President for Manufacturing, Telecommunications, Media, and Technology at ServiceNow, emphasized the importance of this collaboration.
He stated, “Integrating ServiceNow’s Telecommunications industry solutions suite aims to break down silos across the value chain and improve decision-making with end-to-end service visibility and real-time network insights for telcos.”
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