Accenture Report Finds Perception Gap Between Workers and C-suite Around Work and Generative AI
A new report from Accenture “Work, workforce, workers: Reinvented in the age of generative AI” has revealed the urgent need for business leaders to look beyond how generative AI affects specific tasks and roles and, instead, start to scale gen AI by redesigning processes across the organizations, as well as how people experience work.
The report suggested that almost 60% of workers worry about AI eliminating their jobs, and less than one-third of C-suite leaders feel job displacement is a worry for their people.
The findings show the gap between workers’ and business leaders’ perceptions of the impact of AI in the workplace. While almost 60% of workers worry about AI eliminating their jobs, less than one-third of C-suite leaders feel job displacement is a worry for their people.
“Success starts with leaders who are willing to learn and lead in new ways, to scale gen AI responsibly, to create value and ensure work improves for everyone,” said Ellyn Shook, chief leadership and human resources officer, Accenture.
“It starts with asking a simple question: are people ‘net better off’ working here? This not only unlocks people’s potential and drives bottom-line growth, but also paves the way for workers to feel comfortable, trusting, and ready to work with gen AI. What we’ve learned from the past as leaders is that what happens next is up to us. The best outcomes are ours to shape”, Ellyn Shook added.
As part of their reinvention strategy, leading organizations are working to build an agile workforce by investing in skills mapping and data integration, so they have the predictive insights to ensure the right mix of skills to grow their people’s capabilities and their business. They are twice as likely to invest in growing people’s soft skills, along with tech skills, and twice as likely to anticipate workforce productivity gains of 20% or more in the next three years.
The report also suggested that organizations’ conflicting views about how to achieve the promise of gen AI reveal a critical gap in trust. While 95% of workers see value in working with gen AI, approximately 60% are also concerned about job loss, stress, and burnout.
About the Survey
Collectively, survey, interview, and other ethnographic approaches yielded data points from over 7,000 C-suite leaders (CXOs) and 5,000 workers of large organizations (>1 billion USD in annual revenue) headquartered in 19 countries.
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