Salesforce, the global leader in CRM, shared insights from an IDC study, revealing the Salesforce economy’s expansion, driven by AI.
The study forecasts Salesforce and its ecosystem in India will create 1.8 million new jobs and generate $88.6 billion in new revenues from 2022 to 2028.
IDC Salesforce Economic Impact Study
The IDC Salesforce Economic Impact Study highlights AI-powered cloud solutions’ role in economic growth. In India, 79% of companies using AI employ AI-powered CRM solutions, while 80% use enterprise AI software platforms.
Key adoption drivers include improved employee productivity (35%), enhanced customer experience (34%), and higher quality across various sectors (29%).
Impact on Jobs
In the next 12 months, AI-powered cloud solutions are expected to significantly impact organizations, with 58% citing an increasing need for workforce AI skills.
Additionally, 51% of respondents anticipate improved job satisfaction, and 50% expect higher productivity, achieving more in less time. The study predicts that work will not only evolve but also create new job categories.
In India, over the next 12 months, roles such as AI ethicists (62%), data architects (58%), and chief AI officers (52%) are expected to be the top three emerging positions, reflecting the growing importance of AI in the workforce.
Arundhati Bhattacharya, CEO & Chairperson, Salesforce India, “In an AI-first world as businesses continue to transform, the economic impact on jobs and revenue is immense. “
“The IDC-Salesforce Economy study defines the footprint of Salesforce and the economy at large defining the potential of AI to create jobs and drive business impact.” She added.
India has shown immense growth and we are excited about the ecosystem we are creating in India fueling the AI revolution that moves from prediction of the future to creating it.” She further added.
Explore Job Opportunities at Salesforce in India
According to Salesforce, a global leader in cloud-based software solutions, is set to hire techies to bolster its presence in India.
Also Watch: How GenAI Transforms Work Experience and Culture, Click Here
The company plans to add thousands of jobs across the region over the next 3-4 years, reinforcing India’s position as a leading global talent and innovation hub for Salesforce.
Job aspirants can explore job opportunities on official Career Page of the company, or visit the company’s LinkedIn Page. You can also search for various job opportunities on Job Portals.
Culture at Salesforce
Salesforce places a strong emphasis on diversity and inclusion. The company actively promotes equality across gender, LGBTQ, and racial dimensions.
Initiatives include ensuring equal pay for equal work, eliminating bias throughout the employee journey, and transparently publishing diversity numbers.
Salesforce’s commitment to equality extends beyond rhetoric, with investments made to create a more inclusive workplace.
A Positive Outlook
With over 2,500 employees already in Mumbai, Delhi, Bangalore, and Hyderabad, Salesforce’s expansion plans signal exciting opportunities for tech professionals in India.
As the company continues to invest in talent and innovation, it reinforces its position as a global leader in the IT industry.
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