Infosys, a global leader in digital services and consulting, has announced the launch of its Customer Experience Suite for Salesforce.
The new offering is designed to help enterprises enhance customer engagement, automate service and sales processes, and scale their digital workforce using advanced artificial intelligence capabilities.
The suite integrates Infosys Topaz, the company’s AI-first platform, with Salesforce’s agentic AI tools to deliver personalized, context-aware experiences across customer-facing functions.
A Strategic Collaboration of Infosys with Salesforce
The Customer Experience Suite builds on Infosys’ longstanding partnership with Salesforce.
By combining Infosys Topaz with Salesforce’s agentic AI, the suite aims to support enterprises in their digital transformation journeys.
The collaboration focuses on enabling businesses to deliver seamless, intelligent, and scalable customer experiences across sales, service, and marketing channels.
According to Infosys, the suite includes a range of Agentforce solutions that streamline customer interactions by automating routine tasks such as service inquiries, sales follow-ups, and employee support.
These solutions are designed to reduce manual workload, improve response times, and enhance the overall quality of customer service.
Key Features of the Customer Experience Suite
The suite offers several capabilities tailored to modern enterprise needs:
- Automation of customer service and sales processes, reducing response times and operational costs
- Personalized customer engagement through context-aware AI models
- Scalable digital workforce solutions that empower human agents with AI-driven insights
- Integration with Salesforce’s agentic AI to enhance decision-making and customer satisfaction
- Support for omnichannel experiences, ensuring consistency across digital touchpoints
Infosys stated that the suite has already delivered measurable outcomes for early adopters, including improved customer satisfaction scores and increased operational efficiency.
Empowering Agentic Transformation
The launch of the suite is part of Infosys’ broader strategy to lead what it calls “agentic transformation”—a shift toward AI-augmented human workforces.
Infosys Topaz underpins the suite as a comprehensive set of AI services and platforms. It enables enterprises to reimagine both business processes and customer journeys.
By embedding AI into core workflows, Infosys aims to help clients move beyond traditional automation and toward intelligent systems that adapt and learn continuously.
The Customer Experience Suite plays a key role in enabling this vision.
It is especially valuable for organizations that use Salesforce as their customer relationship management (CRM) platform.
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