CogentHubCX.AI, a rising force in AI-powered customer experience solutions, has appointed Chander Prakash Gurnani as its Chief Human Resources Officer (CHRO).
The appointment, announced on July 25, 2025, reflects the company’s commitment to building a future-ready workforce and aligning HR strategy with global expansion.
Chander’s transition to CogentHubCX.AI marks a new chapter in a career defined by transformation, people-centric leadership, and operational excellence across the technology and business services sectors.
CHRO Chander Prakash Gurnani’s Career Journey and Educational Qualifications
Chander brings over two decades of HR leadership experience, having held senior roles across multiple organizations in the IT and BPM sectors.
- Prior to joining CogentHubCX.AI, he served as CHRO at ICCS, where he led workforce strategy, employee engagement, and digital HR transformation initiatives.
- Before ICCS, he spent 11 years at IGT Solutions, a global BPM and IT services provider, where he rose through the ranks to become Global Senior Vice President, Human Resources. His tenure at IGT included roles such as Vice President and General Manager of HR, overseeing talent operations across geographies.
- Earlier in his career, Gurnani held HR leadership positions at InterGlobe Enterprises, Nucleus Software Exports, and Quadrangle, gaining exposure to diverse organizational cultures and scaling HR functions in high-growth environments.
He holds a Master of Business Administration (MBA) in Human Resources from the Institute of Management Technology, Ghaziabad.
He also earned a Bachelor’s degree in Arts from Delhi University.
His academic foundation has been complemented by hands-on experience in leadership development, HRIS implementation, and organizational design.
About CogentHubCX.AI
CogentHubCX.AI is an emerging player in the AI-driven customer experience space.
It offers integrated solutions that blend conversational AI, predictive analytics, and omnichannel engagement.
The company is expanding its operations across North America, Europe, and Asia.
It is focused on building scalable service models that leverage intelligent automation along with human insight.
The firm’s growth strategy includes:
- Investing in talent acquisition and retention
- Enhancing employee experience through digital platforms
- Building leadership pipelines and succession frameworks
- Aligning HR with business innovation and ESG goals
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