EPFO to Organize Grievance Meeting on April 12, 2021
The next ‘Nidhi Aapke Nikat’ or ‘PF near you’ will be held at Regional PF Office, Marripalem Vuda layout, here on April 12.
‘Nidhi Aapke Nikat’ or ‘PF near you’ caters to the very purpose of strengthening the grievance redressal mechanism. This programme is an attempt to bring together different stakeholders on a common platform. It is not an endeavour to just address the subscriber’s issues, but also to encourage their suggestions and make the stakeholders aware of the new initiatives.
In order to ensure proper formulation and implementation of the programme, EPFO has laid down fresh guidelines with complete emphasis on the grievance redressal mechanism for public interest-
- The NANP meeting must also be conducted outside the office premises of EPFO in industrial areas and public locations which are densely populated. This is to ensure that every individual is benefited by the services provided by the programme.
- The workshops and seminars to be conducted for the subscribers to disseminate information regarding online claim filing, downloading e-passbook, linking Aadhaar Card with UAN or eKYC, using SMS services, using UMANG App etc.
- There has to be proper and timely updates displayed at the PRO Cell regarding the schedule of the programme.
- All the complaints, grievances and applications received at the end of the programme must be handled carefully with a customer-centric approach. In case any of the issues end up being unsolved, it is the responsibility of the programme’s officer-in-charge to ensure proper marking and delivery of the issues at the concerned departments in EPFO. The entire process is to be supervised by the incharge till disposal of the same.
All Employees Provident Fund (EPF) subscribers, as well as employers and other stakeholders of Visakhapatnam district having any grievances/issues, are hereby requested to bring the same before the Regional P.F. Commissioner, Visakhapatnam, on or before April 6, according to Assistant PF Commissioner Abdul Khader.
The grievances/issues pertaining to Srikakulam and Vizianagaram districts may be preferred at the offices of the respective district on or before April 6.
The grievances or other issues may be addressed to the Assistant P.F. Commissioner (Nidhi Aapke Nikat) Visakhapatnam duly superscribing as ‘Nidhi Aapke Nikat’. They may register their grievances either through post / Courier / Fax No.0897-2558734 I E-mail address ro.vizag@epfindia.gov.in
Further, any PF member requiring assistance in transferring/settlement/tracing out his/her unclaimed accounts may also apply with proof of last employment/PF A/C No./at least with details of the establishment last served. Specific time slots are allotted according to the classification of stakeholders of EPFO. Subscribers – 10.30 a.m. to 1 p.m.; employers(unexempted establishments) – 3 to 4 p.m. and employers(exempted establishments) – 4 to 5 p.m.
