State Bank of India (SBI) has announced a large-scale recruitment drive for 5,583 Junior Associates (Customer Service & Support) for the financial year 2025–26, aimed at improving customer experience across its extensive branch network.
The hiring initiative is part of SBI’s broader strategy to deepen service delivery and reinforce its frontline workforce amid evolving customer expectations and technological advancements.
The online registration window for applications is open from August 6 to August 26, 2025.
Aspiring candidates have a 20-day period to apply for entry-level roles in customer service and support.
SBI Building on Previous Recruitment Momentum
This fresh round of hiring follows SBI’s recent recruitment of 13,455 Junior Associates and 505 Probationary Officers.
With a workforce of over 2.36 lakh employees and a network of 22,500 branches, SBI continues to invest in human capital to meet growing service demands and maintain its leadership in India’s banking sector.
SBI Chairman Challa Srinivasulu Setty emphasized that onboarding new talent is central to the bank’s goal of strengthening human resource capabilities.
He noted that the bank is implementing structured skill development programmes aligned with functional and technological requirements.
These initiatives aim to ensure that new recruits are well-prepared for dynamic roles in the banking sector.
Opportunities Across India’s Banking Landscape
The recruitment drive offers opportunities across SBI’s vast network of branches and offices, providing candidates with a chance to begin their careers in a growth-oriented and stable environment.
The Junior Associate role involves handling customer interactions, supporting basic banking operations, and contributing to branch-level service delivery.
These positions are particularly suitable for fresh graduates and individuals seeking long-term careers in public sector banking.
The bank has highlighted that selected candidates will benefit from structured training and career progression opportunities.
They will also gain exposure to digital banking tools and customer engagement practices.
Strategic Focus on Service and Technology
SBI’s recruitment strategy aligns with its broader transformation agenda, which includes digital modernization, AI integration, and customer-centric service models.
The bank aims to enhance responsiveness and reduce service bottlenecks by expanding its frontline workforce.
This move is expected to improve customer satisfaction across both urban and rural branches.
The move also reflects the bank’s commitment to financial inclusion, ensuring that its services remain accessible and efficient for millions of customers nationwide.
SBI Hiring FY26: Application Process and Eligibility
Interested candidates can apply through SBI’s official website at sbi.co.in.
The selection process typically includes a preliminary examination, main examination, and language proficiency test, depending on the region of posting.
SBI advises applicants to prepare thoroughly, as competition for these roles will be high.
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