Friday, October 24, 2025
spot_img

Digital Readiness and COVID-19: TCS global survey

spot_img
- Advertisement -

Large enterprises maintaining, increasing digital transformation budgets amid COVID-19: TCS

A significant number of large enterprises have either maintained their digital transformation budget or increased it even as the COVID-19 pandemic as impacted revenue of businesses globally, according to a survey by Tata Consultancy Services (TCS).

The global survey titled, ”Digital Readiness and COVID-19: Assessing the Impact”, engaged almost 300 senior business leaders from large enterprises (97 per cent with revenue above USD 1 billion and 44 per cent above USD 10 billion) across 11 industries in North America, Europe, and Asia.

“While 68 per cent of companies have seen revenue declines amid COVID-19, 90 per cent of organisations have either maintained or increased their digital transformation budget,” TCS said.

It added that among shifts in technology spends due to the pandemic, companies reported maximum increases on collaborative technologies (65 per cent), cybersecurity (56 per cent), cloud-native technologies (51 per cent) and advanced analytics (39 per cent).

Prior to the pandemic, the average organisation surveyed had only 9 per cent of its workforce working mostly from home.

That percentage has increased seven-fold and is expected to remain elevated through 2025, when the average company projects 40 per cent of its employees will work largely from home, the survey said.

Business initiatives around an end-to-end CX (customer experience) have seen most traction, already deployed at 25 per cent of companies and under development at 44 per cent. Similarly, the use of analytics and AI to improve CX is deployed at 24 per cent and under development at 39 per cent of companies, the survey said.

Higher levels of automation in core business processes is another priority area, already deployed at 23 per cent of companies and under development at 44 per cent of companies, it added.

“Before the pandemic, companies” digital capabilities were rapidly becoming central to their success and business transformation initiatives,” TCS Chief Marketing Officer Rajashree R said.

She, however, added that the study has shown how several enterprises were not as far along in developing a digital backbone as they hoped.

Companies that had embraced digital transformation more whole-heartedly performed better during the pandemic and expect a faster rebound, whereas others are now focused on making necessary investments and racing to catch up, she added.

Click here for more details

spot_img

Editorial

Why TCS Deferred FY25 Salary Hike: Better Hike Ahead?

TCS had initially announced its annual salary hike during...

Deloitte, PWC, EY, KPMG to Hire 1 Lakh People in India in FY25

According to estimates from top company officials and industry...

Higher EPS Pension Application Stuck: A Step-by-Step Guide to Fix

Nearly 97,640 Provident Fund (PF) members and pensioners under...

Employee Benefits at India’s Big 4 Firms Deloitte, PwC , EY, KPMG

The Big 4 firms; Deloitte, PwC (PricewaterhouseCoopers), EY (Ernst...

TCS Announces 4-8% Salary Hike for FY25, Lowest in Last 4 Years

Tata Consultancy Services (TCS), India's largest IT services provider,...

Must Read

Uber CTO Confirms Major Hiring Plans for India’s Tech Workforce

Uber has announced plans to double its India tech...

Kotak Mahindra Bank Names Bhavnish Lathia as Chief Technology Officer

Kotak Mahindra Bank, one of India’s leading private sector...

Kapture CX Appoints HR Veteran Devika Rajeev as Head – HR

In a significant leadership appointment, Kapture CX has named...

Capgemini Walk-In Drive Oct 21: Explore 400+ Job Opportunities

Capgemini is organizing a special walk-in drive exclusively for...

Orient Electric introduces menstrual leave

Orient Electric Limited, part of the diversified USD 2.4...

Cummins India appoints Shveta Arya as Managing Director

Cummins India Limited, a prominent player in power solutions...

Capgemini and Dai-ichi Life Set Up GCC in India

French IT services giant Capgemini has signed a multi-year...

KPMG India Appoints Hemant Jhajhria as Head of Consulting

KPMG in India has announced the appointment of Hemant...

Related Articles

SightsIn Plus
SightsIn Plushttps://sightsinplus.com/
SightsIn Plus is an India’s leading high-quality people-focused monthly HR Magazine and provides up-to-date HR News, Leadership Announcements, Best HR Practices and Insights by Global CHROs, CEOs, HR Advisors, Business Managers and HR Heads on topics of interest to HR professionals. To subscribe SightsIn Plus, HR Magazine please visit- https://sightsinplus.com/subscribe/