Genpact, a global professional services firm, has found itself at the center of a growing controversy over its alleged implementation of a 10-hour workday policy.
What began as internal murmurs has now escalated into a full-blown public debate, with employees, HR professionals, and industry observers raising concerns about work-life balance, mental health, and corporate transparency.
The company has since issued a clarification, stating that it adheres to a nine-hour workday, but the damage to employee trust may already be done.
The Controversy: Informal Rollout and Productivity Tracking
Reports first surfaced in mid-June 2025, suggesting that Genpact had internally communicated a shift to a 10-hour workday, with implementation expected across teams.
However, the policy was never formally announced through official HR channels.
Instead, it was allegedly disseminated informally via managers and team leads, creating confusion and anxiety among employees.
Adding to the unrest, Genpact reportedly introduced a productivity tracking system that logs employees’ “active hours” each day. Employees who meet the 10-hour threshold can earn up to 500 points per month, which translates to ₹3,000 in incentives.
However, time logged beyond 10 hours yields only a marginal 5% bonus, and there has been no revision in base pay, further fueling dissatisfaction.
Genpact Employee Reactions: Resignations, Burnout, and Social Media Outcry
The backlash has been particularly intense in Genpact’s Hyderabad office, where employees describe the atmosphere as “tense.”
Several experienced staff members have reportedly resigned, citing burnout and lack of clarity. New hires are stepping into their roles, but morale remains low.
Employees have taken to social media platforms to voice their concerns.
One widely shared post by an assistant manager questioned whether the 10-hour login was “a new standard or a step backward,” warning of the risks of burnout, reduced creativity, and disengagement.
Genpact’s Clarification: Nine-Hour Workday Still in Place
In response to mounting criticism, Genpact issued a public clarification stating that it follows a nine-hour workday, not ten.
The company emphasized that it has not officially changed its work policy. When contacted by media outlets, it declined to provide further details.
However, the lack of a formal statement or internal memo has only deepened the trust deficit.
Employees argue that if the company truly intended to maintain a nine-hour schedule, leadership should have communicated it transparently and directly.
Instead, poor communication allowed ambiguity to fester and create confusion.
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