Richard Lobo, Chief People Officer (CPO) at Tech Mahindra, has emphasized the evolving role of managers in the digital age, stating that “Managers of the future will need to be ‘super managers’—experts in both technology and people.”
His insights highlight the growing intersection of AI, automation, and human leadership, urging organizations to redefine talent acquisition, performance management, and career development.
In an exclusive interview, Richard discussed how businesses must transcend rigid hierarchies and focus on skills and adaptability rather than traditional credentials.
His perspective aligns with Tech Mahindra’s AI-driven workforce strategy, which integrates human-centric leadership with technological expertise.
The Shift from Traditional Management to ‘Super Managers’
Richard argues that business agility requires a shift away from experience-based hiring toward skills-based recruitment.
He predicts that in the coming years, companies will prioritize what individuals can achieve rather than their years of service or educational background.
This transformation is driven by:
- AI and automation validating credentials in real-time
- Changing business models requiring adaptable employees
- The rise of work packets over permanent positions
While entry-level hiring may still rely on credentials, internal promotions are already shifting toward ability-based advancements rather than tenure.
Balancing AI and Human Leadership
As automation and AI redefine industries, Richard stresses that the human element in workplaces becomes even more critical.
He believes that future managers must excel in both technology and people leadership, ensuring that AI enhances rather than replaces human decision-making.
Key qualities of ‘super managers’ include:
- Strategic thinking and leadership
- Emotional intelligence and interpersonal skills
- Change management and cultural transformation
- Technology fluency and AI-driven decision-making
Richard’s vision aligns with Tech Mahindra’s workforce strategy, which integrates AI-powered HR solutions while maintaining a human-first approach.
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