Saturday, September 20, 2025
spot_img

Dell Internal Survey Reveals Declining Employee Satisfaction

spot_img
- Advertisement -

Dell Technologies is facing growing internal dissatisfaction, according to its latest annual employee engagement survey, “Tell Dell.”

The results show a significant drop in employee satisfaction for the second consecutive year, even as managers continue to receive strong approval ratings.

The findings reveal a complex workplace sentiment influenced by return-to-office mandates, layoffs, and shifting company culture.

This sentiment persists even as the company experiences financial growth and intensifies its focus on artificial intelligence.

Dell Technologies: Decline in Employee Net Promoter Score

The most notable metric from the survey is the employee net promoter score (eNPS), which fell to 32 in 2025.

This marks a steep decline from 48 in 2024 and 63 in 2023, representing nearly a 50% drop over two years.

The eNPS measures how likely employees are to recommend Dell as a workplace, and the current score is well below the benchmark Dell aims to maintain.

Chief Human Resources Officer Jenn Saavedra acknowledged the decline in an internal video update, attributing it to the “pace and scale of change” within the company and the broader environment.

She emphasized that Dell takes the results seriously and is committed to addressing employee concerns through increased transparency and more frequent team conversations.

Factors Driving Dissatisfaction at Dell Technologies

Several factors have contributed to the drop in satisfaction. Employees cited return-to-office (RTO) mandates, ongoing layoffs, and AI-driven restructuring as key sources of frustration.

Dell’s RTO policy, which began ramping up in early 2024, now requires employees living near a Dell office to work onsite five days a week.

This shift has been described by some staff as abrupt and lacking empathy, especially after years of flexible work arrangements.

In addition, Dell has reduced its workforce by 25,000 employees over the past two years—a 19% cut—bringing its global headcount to approximately 108,000.

Employees report increased workloads, limited internal mobility, and a growing sense of job insecurity.

One long-time engineer described the cultural shift as “gradual and with decreasing compassion,” noting that the constant layoffs have eroded trust.

Managers Receive High Marks

Dell’s leader net promoter score remains strong at 76, even as overall satisfaction declines. This shows that employees continue to view their managers in a positive light.

Survey responses suggest that managers are seen as supportive, collaborative, and instrumental in helping teams navigate modernization efforts.

Jenn highlighted this contrast in her update, noting that employees feel respected by their leaders and appreciate their efforts to uphold Dell’s Culture Code values.

The distinction between leadership and broader organizational sentiment highlights a key divide.

While employees may feel disillusioned with company-wide policies, they continue to value the guidance and support provided by their immediate supervisors.

Company Response and Future Plans

Dell plans to improve visibility by sharing quarterly updates based on survey findings.

Managers will also lead team-level reviews of the Tell Dell results to encourage open dialogue.

The company is encouraging more frequent two-way conversations and promoting the use of well-being resources.

However, some employees remain skeptical about whether these measures will lead to meaningful change.

Dell continues to position itself as a key player in the AI infrastructure space.

Dell’s ISG division, which develops AI servers, reported a 29% year-over-year growth.

The company’s total revenue reached $95.6 billion in FY2024, marking its third-highest annual result.

While the company’s external performance remains strong, internal morale appears to be lagging behind.


Note: We are also on WhatsApp, LinkedIn, Google News, and YouTube, to get the latest news updates. Subscribe to our Channels. WhatsApp– Click HereGoogle News– Click HereYouTube – Click Here, and LinkedIn– Click Here.

spot_img

Editorial

Why TCS Deferred FY25 Salary Hike: Better Hike Ahead?

TCS had initially announced its annual salary hike during...

Deloitte, PWC, EY, KPMG to Hire 1 Lakh People in India in FY25

According to estimates from top company officials and industry...

Higher EPS Pension Application Stuck: A Step-by-Step Guide to Fix

Nearly 97,640 Provident Fund (PF) members and pensioners under...

Employee Benefits at India’s Big 4 Firms Deloitte, PwC , EY, KPMG

The Big 4 firms; Deloitte, PwC (PricewaterhouseCoopers), EY (Ernst...

TCS Announces 4-8% Salary Hike for FY25, Lowest in Last 4 Years

Tata Consultancy Services (TCS), India's largest IT services provider,...

Must Read

Infosys to Face Government Probe Over Delayed Recruitment

The Union Ministry of Labour and Employment has directed...

Nucleus Software appoints Swati Patwardhan as CHRO

The leading provider of lending and transaction banking solutions, Nucleus...

IIM-B launches Leadership Coaching Certification; last date Feb 28

IIM Bangalore has launched the ‘Certificate Programme in Leadership Coaching’, a transformative nine-month programme designed for practicing managers and leaders...

Capgemini in India ramps up massive hiring for thousands of Jobs, Apply

Capgemini, prominent global professional services and IT consulting firm,...

Honeywell India Hiring Top Talent for Over 300 Job Openings

Honeywell India, a leading multinational conglomerate, is offering over...

Top Workplace Trends & Future of Work for 2021

Top Workplace Trends & Future of Work for 2021 2020...

HCLTech Walk-in for freshers & experienced people on April 19

An Indian multinational information technology services and consulting company,...

TCS Mourns Ratan Tata; Q2 Earnings Press Conference Called Off

TCS, one of India’s leading IT services companies, has...

Related Articles

Sahiba Sharma
Sahiba Sharmahttps://sightsinplus.com/
Sahiba Sharma, Senior Editor - Content at SightsIn Plus