Indian online music streaming service and digital distributor company, JioSaavn is inviting applications for Paid Internship for Audience Experience Full-time (Paid internship).
Commenting on the hiring process the company said, “We’re looking for a super passionate intern to join our Audience Experience team. The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook, and App/Play Store).”
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“You’ll fit right in if you believe in top-notch human interactions, and that customer service is not a department – it’s an attitude! The role requires you to ensure that every Saavn customer you connect with has a memorable experience across all our support channels”, the company added.
- JOB TITLE: Internship, Audience Experience Full-time (Paid internship)
- LOCATION: Ghansoli Navi Mumbai, India
- DURATION: 3 months
RESPONSIBILITIES:
- Front-line engagement with customers who reach out to the company on the support channels (Email, Twitter, Facebook, and App/Play Store).
- Excellent problem-solving skills – you can spot trends in conversations from a kilometer away.
- Deliver best-in-class, simple, and friendly service in a timely manner.
- Liaise with the superheroes from Product, Editorial, Content, and other teams as needed to seek resolutions.
- And the last, but most important criterion, you’re a team player! You get very well with the team and are eager to learn from your peers.
REQUIREMENTS:
- Bachelor’s degree or equivalent.
- Excellent communication skills.
- Witty, creative, and empathetic. You’re also not afraid of basic technical talk.
- Good at prioritization. You WILL be flooded with multiple interactions across multiple channels.
- 6 months to 1 year of experience in a customer-centric industry, preferably in a customer-facing role. Aptitude to learn everything about Saavn’s products. Experience with digital products is a bonus.
- Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.
At JioSaavn, the company ignites passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. To apply for the internship click here.
JioSaavn offers a dynamic and unconventional work environment, full of fun wholesome experiences. The company believes creativity and technology blend like sweet melodies.
